Last updated: June 2026 — James Wilson, Frokai
Every casino review published on frokai.com follows a strict, repeatable process developed and carried out personally by James Wilson. Before a single word is written, James creates a real player account, deposits his own money, plays real games, tests support channels, and attempts a withdrawal. Only after completing this hands-on evaluation does the writing begin. This page explains exactly how that process works, how scores are calculated, and how Frokai maintains full independence from the operators we review.
James Wilson is the founder and lead reviewer at Frokai. With over a decade of experience navigating the Australian online gambling landscape, James brings firsthand knowledge of what local players need — from AUD banking options and Australian-friendly support hours to compliance with the Interactive Gambling Act. Every casino listed on this site has been personally evaluated by James. We do not publish automated scores, outsource reviews to third parties, or rely on information provided by the casinos themselves.
Before spending any time on a site, James verifies its licensing credentials, checks its ownership history, and cross-references it against known blacklists. If a casino cannot pass this basic safety check, it is immediately disqualified from appearing on Frokai.
James registers a new player account using standard Australian details. He documents how long the KYC verification process takes and whether the identity checks feel proportionate and professional.
A real AUD deposit is made using multiple payment methods where possible. James reads every line of the bonus terms and conditions, claims any available welcome offer, and tracks the full wagering process to see whether the stated terms match the actual experience.
James spends meaningful time across the game library — slots, table games, and live dealer titles where available. He checks load times, software quality, RNG certification, and the overall fairness of the experience.
At least two contact methods are tested, including live chat and email. James presents a common player issue and a more complex query to measure response speed, accuracy, and tone.
The casino is accessed on a mobile device without a dedicated app, and where an app exists it is downloaded and used. James evaluates navigation, game availability, and whether the mobile experience feels purpose-built or like an afterthought.
A withdrawal is initiated to measure processing time, any additional verification steps, and whether the final amount received matches what was requested.
After completing all testing steps, James scores the casino across six weighted categories and writes the full review from his notes.
Each casino receives a final score out of 10, built from six individual category scores. The categories and their contribution to the overall score are shown below.
| Category | Weighting | What We Measure |
|---|---|---|
| Licensing and Safety | 25% | Regulatory licence validity, SSL encryption, responsible gambling tools, data privacy practices, and ownership transparency |
| Bonuses and Promotions | 20% | Welcome offer value, wagering requirements, time limits, game restrictions, and ongoing promotional fairness |
| Game Selection | 20% | Total game count, software provider quality, RNG certification, live dealer offering, and game loading performance |
| Payment Methods | 15% | AUD support, available deposit and withdrawal options, processing times, fees, and withdrawal limits |
| Customer Support | 10% | Availability hours, response speed, accuracy of answers, professionalism, and channel variety |
| Mobile Experience | 10% | Browser and app usability, game availability on mobile, navigation quality, and performance stability |
All casinos are scored on a scale of 1 to 10. Here is how to interpret those scores:
Casinos that fail our licensing check, exhibit predatory bonus terms, or demonstrate dishonest withdrawal practices are placed on our blacklist and do not receive a standard score.
Independence is the foundation of everything we publish. Frokai generates revenue through affiliate commissions when readers click through to a casino and sign up. This is standard practice across casino review sites. However, our editorial scores and recommendations are never influenced by commercial relationships. James Wilson makes every rating decision based solely on the testing data collected. A casino that pays a higher commission rate does not receive a higher score. Casinos that perform poorly are rated poorly — or removed from the site entirely — regardless of any financial arrangement.
To further protect our readers, Frokai maintains the following policies:
If you have questions about our methodology or want to flag an issue with a casino we have reviewed, you are welcome to contact James directly through the contact page at frokai.com.